FREE SHIPPING WITHIN NEW ZEALAND
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FAQ

Who do I contact with questions?
Please email sales@frontrowsupplyco.com with any questions.

How much does shipping cost?
$12 for all orders in the continental U.S.

$20 for 2 day express shipping in the continental U.S.

Free shipping on US orders over $250

$20 for shipping to Canada

$50 for international shipping

$30 for international shipping on orders over $250

I placed a successful order but why didn’t I receive a confirmation email yet?
If you placed a successful order you should receive confirmation email with an order number. If you have not received an email after 1 hour please contact us to make sure your order went through.

How long will it take for my order to arrive?
Please allow 2-4 business days for order processing and shipment, and an additional 2-4 business days for delivery. International orders take 3-6 days to arrive. Express 2 day shipping orders will be processed in 1 business day and delivered within 2-3 business days. Orders placed over the weekend will not be processed until the following business day.

Can I get a refund or make an exchange?
All sales are final, however returns of faulty items to be exchanged ONLY will be honored up to 7 days from when the product was received. Upon return, store credit will be issued, of which shipping costs are not applicable, and no refunds are accepted. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.. 

My shipping address is different from my billing address, why is my transaction declined?

If the customer's billing address is not the same as the requested shipping address, the order will be cancelled without exception. *We are not responsible for envelopes lost to/from our office.

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